Monday, June 21, 2010

ALERT: Adobe Connect Recording Changes

Since the Adobe Connect upgrade to version 7.5 that occurred in Mid-May, we have discovered a significant change in the way Adobe Connect handles meeting recordings. In the past, if you had an Adobe Connect meeting room that was accessible to anyone who knew and logged into the meeting room URL, recordings from that room were also accessible by anyone (without the need to log in to view the recording).

Since the upgrade, ALL meeting recordings that are created are set to a “Private” status. Prior to publishing or sharing the recording URL, a HOST will need to change the recording status to “Public”; otherwise, users attempting to view an Adobe Connect recording may get the following error.

Not Authorized. You do not have permission to access this item.

To resolve this issue, a host of the Adobe Connect meeting room will need to follow these steps to make the recordings accessible to the public. NOTE: A host will need to do this for ALL recordings they want others to be able to view/access.

  1. Log into the Adobe Connect meeting room where the recording took place
  2. From the Meeting menu in the upper left corner, select the Manage Meeting Information option and a new browser window will open
  3. In the new browser window, click the Recordings link that is on the link bar directly above the gray Meeting Information bar
  4. Check the box beside the recording(s) that should be accessible to the public
  5. Check the top box (to the left of the Name header) to select all of the recordings
  6. Click the Make Public button
  7. Close the browser window
If you have additional questions, please feel free to submit a help request.

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