Friday, May 14, 2010

Unable to Access Adobe Connect Recordings

Since the Adobe Connect server was upgraded on May 13th you may receive reports of previously recorded Adobe Connect session not being accessible.

Users attempting to view an Adobe Connect recording may get the following error:

Not Authorized. You do not have permission to access this item.

To resolve this issue, the host of the Adobe Connect meeting room will need to follow these steps to make the recordings accessible to the public.
  1. Log into the Adobe Connect meeting room where the recording took place
  2. From the Meeting menu in the upper left corner, select the Manage Meeting Information option and a new browser window will open
  3. In the new browser window, click the Recordings link that is on the link bar directly above the gray Meeting Information bar
  4. Check the box beside the recording(s) that should be accessible to the public
  5. Check the top box (to the left of the Name header) to select all of the recordings
  6. Click the Make Public button
  7. Close the browser window
If you have any questions, please feel free to contact the IT Help Desk.

No comments: