ITS has changed their policies and permissions on their downloads site (http://downloads.its.psu.edu/) depending on if you are a full-time PSU employee vs an access account holder.
Only full-time PSU employees can get the "complete" list of installers (including SAV, Office)
In most cases this means that only full-time PSU employees and extension educators can use this site to access these installers. Extension support staff will need to ask educators to download these installers for them.
-jsw
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